TERMS OF WARRANTY
6 Months Warranty from date of Invoice.
Warranty only covers the accuracy of the timekeeping (watch mechanism) and manufacturing defects for the time period stated above.
WARRANTY DOES NOT COVER-
Normal or excessive wear and tear
Damage caused by mishandling including damage to the glass/straps/watch case/bracelet
Damage caused by watch being opened anywhere other than a Carlson Raulen Warehouse.
Damage due to water entry in a non-water resistant watch
Any consequential damage or loss arising on account of the aforesaid
Subject to the above conditions being met during the warranty period , Carlson Raulen will regulate, adjust, repair or replace parts or the movement to restore your Carlson Raulen watch to its full working order without charge to you.
HOW TO CLAIM YOUR WARRANTY
Send an email to carlsonraulen@outlook.com with your order number and details about your warranty claim.
Wait for our team to approve your claim via email.
Once approved, we will arrange for the watch to be picked up from your address.
Securely package the watch in the original packaging or a suitable alternative.
Carlson Raulen will book the return shipping and take care of everything.
Once we receive the watch at our warehouse, our expert technicians will work on fixing the issue and keep you informed about the progress via email.
If the watch can be fixed, we will send it back to you within a week, and there will be no additional charges for the repair.
However, if the issue is unfixable, our team will suggest an alternate solution via email.
Please note that by following these steps, you will be able to claim your warranty without having to arrange for a return shipping label. Carlson Raulen will take care of everything, from arranging the pickup to the return shipping of the fixed watch, if it can be repaired.
Your watch will be serviced as per the terms and conditions of the Warranty. For more information please write to carlsonraulen@outlook.com